Shipping & Returns – Tu Cereza UK

Shipping Information

We aim to make your shopping experience seamless. Below, you’ll find details about our shipping policies and delivery times.

 

UK Shipping Options:

  • Express Delivery (2 Days) – Fast and reliable delivery for urgent orders.
  • Standard Delivery (3 Days) – A balance between speed and affordability.
  • Economy Delivery (4 Days) – Budget-friendly option for non-urgent orders.


International Orders:

  • EU Orders: 5-7 business days.
  • Orders Outside EU: 7-10 business days, depending on customs regulations.

Once your order is shipped, you will receive a tracking number to monitor your package in real-time.

Beauty in Every Step. Shop with confidence knowing your order is in good hands.

Returns & Exchanges

We stand by the quality of our products and offer a fair and transparent return policy.


General Return Policy:

  • Unopened and unused products can be returned within 14 days of delivery.
  • Customers cover the return shipping cost unless the item is defective or incorrect.
  • If a product is defective, expired, or not as described, we cover return shipping and issue a full refund after verification.


Order Modifications & Cancellations:

  • Orders can be modified or canceled within 12-24 hours of purchase at no additional cost.
  • If the item has already been shipped, you will need to wait for delivery and initiate a return.


Exchanges:

  • If you ordered the wrong item, you can exchange it after returning the original product (customer covers return shipping, we cover reshipping of the correct product).
  • If we sent the wrong item, you can keep the incorrect product and receive the correct one at no extra cost.


Refund Processing Time:

  • Refunds are processed within 3-4 business days after receiving and inspecting the returned product.
  • The amount will be credited back to the original payment method.


How to Initiate a Return

  1. Contact us at support@tucereza.com with your order number and reason for return.
  2. Receive return instructions and send the item back.
  3. Inspection & Approval – Once we receive your product, we’ll inspect it and process your refund or exchange.

For quicker support, use our live chat available during business hours (6 AM – 4 PM GMT).

 

Need More Help?

If you have any questions regarding shipping or returns, visit our Support Page or contact us via live chat for faster assistance.

Refund Policy

Refund Policy

Refunds are processed within 3-4 business days after we receive and inspect the returned item.

Shipping costs are non-refundable.

If the product is defective or incorrect, we will cover the return shipping costs and issue a full refund.

For any further questions, visit our Support Page or contact us via live chat during our support hours.